pandajagoPrivacy Policy

This page describes what we collect when you use pandajago and how we keep that data protected. We at pandajago take data privacy seriously. When you open an account, deposit funds, place bets, or play live-dealer games on our platform, we collect personal and financial information. We use that information only to operate your account, process payments, comply with regulatory requirements, and improve our service. We do not sell your data to marketers or share it with third parties except where required by law or essential to delivering the service.

Our privacy commitments apply whether you access pandajago from Jakarta, Surabaya, Bandung, Medan, Semaband, or any other supported jurisdiction. We handle data according to both Indonesia's data protection standards and the practices we apply globally. If you have questions about how we handle your information, contact our support team; we respond during extended business hours.

Read on to understand what data we collect, who we share it with, how long we keep it, and what rights you have.

What Data We Collect on pandajago

When you register an account on pandajago, we collect your full legal name, date of birth, email address, and phone number. We use this information to verify your identity, set up your account, and communicate with you about account activity, promotions, or service updates. We also collect your payment information—bank account details, payment app identifiers (for DANA, e-wallet, mobile banking, local payment, online payment)—so we can process deposits and withdrawals. This data is transmitted over encrypted connections and stored in secure databases.

During gameplay on our sportsbook, live-dealer tables, or slot games, we record your bets, stakes, results, and winnings. This information is logged for settlement purposes, dispute resolution, and to maintain an auditable record of your gaming history (visible in your Number Archive). We also collect technical data: your IP address, browser type, device identifier, and access timestamps. We use this technical data to prevent fraud, detect suspicious account activity, and troubleshoot technical issues.

Account data

Name, email, phone, date of birth, address used for account registration and KYC verification

Financial data

Bank account numbers, payment app details, deposit and withdrawal history, account balance

Gaming data

Bets placed, game outcomes, settlements, withdrawals, and complete history accessible in your Number Archive

Technical data

IP address, browser details, device type, login times, and access patterns for security and troubleshooting

How We Use Your Data on pandajago

We use your personal data to operate your account: verify your identity, process your deposits via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking, settle your bets, and process your withdrawals. We also use your email and phone to notify you of account security alerts, payment confirmations, and changes to our service terms. Your gaming history is archived so you can independently verify results and disputes; we retain this data indefinitely for audit and regulatory purposes. We may use anonymised or aggregated data (stripped of personally identifying information) to improve our platform, understand user preferences, and detect fraud patterns. We do not use your data for marketing to third parties or to build profiles for sale.

Data Sharing, Storage, and Your Rights on pandajago

Third-Party Processors and Data Sharing

We share your data only where necessary to operate pandajago. Our payment processors (the companies that handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers) receive your payment details to complete deposits and withdrawals. These processors have their own privacy policies; we recommend reviewing them. Our cloud infrastructure provider stores encrypted backups of your account data; they are contractually bound not to access or use your information except to maintain our systems. We may share data with law enforcement, regulators, or government authorities if legally required (for example, if a court orders disclosure or if we detect money-laundering risk). We do not sell your data to advertisers, data brokers, or other commercial entities.

Data Storage and Jurisdiction

Our servers may sit outside your jurisdiction. Your account data is encrypted and backed up across multiple data centres. Encryption means that even if data were intercepted, it would be unreadable without the decryption key. We retain your account data for the duration of your account and for several years afterward (to comply with regulatory record-keeping requirements). If you close your account, we retain minimal data (transaction history, dispute records) as required by law but delete personal details no longer needed for legal or operational purposes.

Cookies and Tracking

When you access pandajago via web browser, we use cookies (small files stored on your device) to maintain your login session, remember your preferences, and analyse how you navigate our platform. Session cookies expire when you close your browser. Preference cookies may persist longer to remember your language choice or table-stake preference. We do not use cookies to track you across other websites. You can disable cookies in your browser settings, though this may affect your ability to stay logged in to pandajago.

Contact and Data Subject Requests

If you have questions about our privacy practices or wish to access, correct, or delete your personal data, contact our support team via in-app chat, email, or account messaging. We process data-subject requests within 14 business days. If you believe we have mishandled your data or violated your privacy rights, you may lodge a complaint with your local data-protection authority or contact our support team for escalation. Our commitment is transparent handling of your information and prompt response to privacy concerns.

We at pandajago operate under the principle that your data is yours. We collect only what we need, protect it with encryption and access controls, and share it only where operationally or legally necessary. This privacy policy is effective immediately and applies to all users of pandajago. We may update this policy from time to time; material changes are communicated via email or in-app notification. Your continued use of pandajago following any update constitutes acceptance of the revised policy.